Tide Smart Tray FAQs
The Tide Smart Tray is a battery-powered device intended to help you never run out of Tide detergent. By measuring how much detergent you have with your Tide product on the tray, you can automatically have Tide ordered so it arrives before you run out
Tide Smart Tray requires minimal setup because it comes with batteries and does not need Wi-Fi connectivity since it connects directly to the cellular network. Simply turn it on and wait for a text message confirmation that it’s working. Tide Smart Tray does not use your cellular plans data? Or some explanation of it doesn’t use your cell info plan outside of text messages
The Tide Smart Tray will only work with Tide detergent that is sold on this website. It will not work with Tide detergent bought from another retailer or website, nor will it work with detergent from other brands.
The Tide Smart Tray is a first-come, first-served product. While we may currently be out of stock, keep an eye out on our website to learn when we may be coming back in stock soon.
At this time, the Tide Smart Tray can only be purchased on this website, soapboxus.com.
We will continually assess consumer interest in offering other detergents than what exists today. If you are interested in a new detergent, please let us know by using the Contact Us form.
No, an app is not required to use the Tide Smart Tray. Apart from the initial purchase, which takes place on this website, all other interactions are performed via text messages
In the box, you’ll find the Tide Smart Tray and a user guide. The Smart Tray arrives with batteries inserted into the battery compartment.
he Tide Smart Tray is covered by a standard 12-month warranty, which can be found in the terms & conditions. If there are any issues with the Tide Smart Tray, please contact us so we can help resolve your issue or send you a replacement tray.
You can use a damp cloth to clean the surface of the Tide Smart Tray. Do not submerge the Tide Smart Tray in water, as it is not waterproof.
Tide Smart Tray automatically connects to LTE towers near you without using your cell phone plan. Before purchasing, please ensure that you have service in your area, this will help Tide Smart Tray work best for you.
The Tide Smart Tray does not support any smart home apps at this time. If you’re interested in this functionality, let us know by using the Contact Us form
Yes, your data is securely encrypted and not accessible to any outside exposure. This website is hosted on BigCommerce, which handles hundreds of thousands of transactions on a daily basis on the Internet. Your credit card information is managed by Braintree, which is a PayPal company.
You can cancel your subscription by sending us a text message with the word HELP, then another one with the word SUPPORT. Once a member of the team gets in touch with you, you can request to cancel your subscription
You can recycle Tide PODS tubs – please ensure that your area’s recycling programs support the recycling of this type of container. The lid component is recyclable only in the few communities that have recycling programs for this type of material. Tide Eco-Box is also recyclable – the outer corrugate box is fully recyclable and can be broken down and put into curbside recycling. The inner bag is recyclable through Tide’s partnership with TerraCycle.
Please do not dispose of the Tide Smart Tray. If you no longer want to be part of the program and cancel your subscription, we can send you a shipper box so that you can mail the tray back to us. Please look at the above question ‘How do I cancel my subscription?’ for more information on this.
At this time, there are no sales or promotions on our Tide detergent. Stay tuned to text messages from us if you are part of the program in case we do offer a promotion.
Yes! Tide Smart Tray and the detergent we sell on this site is the same great detergent you know and love from Tide.
You can find information on Tide ingredients at https://tide.com/en-us/our-commitment/ingredients-and-safety/all-about-tide-ingredients.
The tray is made of ABS, which is a common type of plastic.